Help & Guide

About Membership Registration

Registering an account on this site is optional and you may shop as a guest.

By registering an account, you can view your purchase history and register multiple shipping addresses.
(Corporate customers are encouraged to register for an account.)

* Membership information and passwords registered on the old site (antrypartsandsupply.com) will not be carried over to this site. We apologize for the inconvenience, but we ask that you create a new account.

About the product

  • Please note that the specifications and prices of the products listed may change without notice, and the products may be discontinued.
  • We have taken photos to ensure that the colours of the products displayed on the website are as close as possible to the actual product, but the colours may differ from the actual product depending on your browser and monitor settings.
  • Please check the color, brightness, size, etc. of the product carefully before purchasing.

Payment Method

You can use credit cards, bank transfers, etc.
Click here for details.

postage

Honshu, Shikoku and Kyushu Basic shipping fee: 990 yen (tax included)
Free shipping for orders over 22,000 yen
Hokkaido Basic shipping fee: 1,540 yen (tax included)
*Shipping fee per order when orders can be packed together in packages of 160 or less. *If orders include large items over 160 or are split into multiple packages, we may charge you a separate shipping fee after the order is placed.

Okinawa

 Basic shipping fee: 2,200 yen (tax included)
*Shipping fee per order when orders can be packed together in packages of 160 or less. *If orders include large items over 160 or are split into multiple packages, we may charge you a separate shipping fee after the order is placed.
Remote Islands In addition to the basic fee, we will charge you a separate shipping fee after you place your order.

Orders from Hokkaido, Okinawa Prefecture, and remote islands
For large items over size 160 or items that are split into multiple pieces, we may send you an invoice email with an estimated total amount including shipping costs at a later date.

*For some products, a separate shipping fee may be charged.

Shipping of products

In-stock items will be shipped within 10 business days.
We cannot accept specific delivery dates and times.
For more information about product shipping, please click here .

* If the product cannot be delivered due to a long absence or refusal to receive it, and is returned to our store, the shipping costs for both ways will be borne by the customer, and we may refuse to accept future orders. The storage period after the delivery company returns the product due to absence is one week. If this period is exceeded, the product will be returned to our store, so we ask that you request redelivery as soon as possible.

Order changes, cancellations and returns

After you place an order, you can change or cancel it if the order has not yet been prepared for shipping.

We cannot accept changes or cancellations for orders being prepared for shipment, back-ordered items, or made-to-order items.

Please note that we cannot accept returns due to customer's convenience. Please check the product within 7 days after the product arrives. If more than 8 days have passed since the product arrived, we cannot accept returns or exchanges even if the product is defective, so please be sure to check the product immediately after it arrives.
 For more details Please see here .

Please note that we cannot accept returns or exchanges on sale or outlet items.

If there is a problem with your order, we may contact you by email or phone to confirm. Please note that if we are unable to contact you for more than two weeks, we may cancel your order.

If you don't receive an email

If you don't receive an email after payment, it may be due to the following reasons.

  • Mobile email addresses (docomo/au/softbank carrier email addresses) and provider email addresses that have a spam filter set up may have a spam prevention function set up as standard, and emails sent from our shop may have been automatically sorted into the spam folder or trash, so please be sure to check this.
    If you are unable to receive the notification email due to spam filter settings, please set up your domain-specific reception to allow emails from " @partsnsupply.com ". We are unable to respond to inquiries regarding settings.
    [How to set up and cancel domain-specific reception settings]
    ・NTT Docomo
    ・au
    ・SoftBank
  • If you have entered your email address incorrectly, it is possible that the email address you registered is incorrect. If this is the case, please contact us.
  • Mail server capacity exceededMail servers have a certain capacity, and if you do not delete emails periodically, your inbox may become full and you may not be able to receive new emails. If this is the case, please delete the emails on the server.

If there is an error in card payment

If your credit card payment is not successful, the following may be the cause:

  • Please check the credit card companies that we accept on our online store.
  • Please check the security code (the three-digit number on the back of your card).
  • Please check the name, address, and expiration date registered on your credit card.
  • If your shipping address differs from your billing address, please enter the address in the appropriate field.
  • If the total amount is high, please check with your credit card company to confirm your credit limit.