Please check the product within 7 days after arrival. Within 7 days after arrival, please make sure to check for "scratches or defects" and "whether the correct product is included." We accept returns and exchanges in the following cases: Return or exchange due to product defects: If there is a defect in the product and the following conditions are met, we will immediately exchange it for a new one.
- Contact us within 7 days after the product arrives.
- The product can be proven to have been purchased at our store.
- The product is unused, or it can be determined that there was a defect before use.
Even if there is a defect in the product, returns or exchanges cannot be accepted if 8 or more days have passed since the product arrived. Please check the product immediately upon arrival.
In principle, we will exchange the same product, but if we cannot provide the product due to reasons such as being out of stock or discontinued, we will provide a substitute product or a refund.
Return or exchange due to customer's convenience: We do not accept returns or exchanges due to the customer's convenience. Returns or exchanges due to differences in color, size, or usage feel from the customer's expected image, or due to ordering mistakes cannot be accepted. Please confirm the contents when placing an order to ensure that there are no mistakes.
Return address and contact information: Parts & Supply Online Store 106-1 Matsuo Teracho, Izumi-shi, Osaka 594-1154, "ANTRY Matsuo-ji Warehouse" If there is a problem with the product, we will cover all the shipping and transfer fees required for returns and exchanges. In the case of a refund due to a problem with the product, we will transfer it to the designated bank account. Products purchased at the online store cannot be handled at physical stores. Please contact us from the "Contact Us" section of the online store. The guidelines for returns and exchanges for products purchased at physical stores are different. If you wish to return or exchange the product, please contact us in advance. If the product is sent without prior contact, we will not be able to accept it and it will be returned to you.