inquiry
About inquiries
Please check the FAQ before contacting us.
For inquiries, please contact us via chat.
For simple inquiries, an automatic response is possible. If a reply from a person in charge is required, we will contact you within 5 business days. During busy periods, it may take some time for us to respond. Thank you for your understanding.
Frequently Asked Questions (Q&A)
About the product
- Please tell me the delivery date.
- Please check the estimated delivery date on the product page. We cannot answer questions about products that are not yet in stock. We can send you an email notification when the product arrives, so if you would like to receive an email notification, please click the button at the bottom of the product page.
- Please tell me the load capacity.
- We cannot answer questions about the load capacity of the shelf brackets, hooks, and other hardware sold in our store. This is because the load capacity varies greatly depending on the material of the wall to which it is attached and whether or not there is a base. Thank you for your understanding.
About your order
- I completed my order but haven't received a confirmation email.
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Please check and set your email reception settings below, then contact us via the inquiry page to request that we resend your email.
If you don't receive an email, the following may be the cause:
- Mobile email addresses (docomo/au/softbank carrier email addresses) and provider email addresses that have a spam filter set up may have a spam prevention function set up as standard, and emails sent from our shop may have been automatically sorted into the spam folder or trash, so please be sure to check this.
If you are unable to receive the notification email due to spam filter settings, please set up your domain-specific reception to allow emails from " @partsnsupply.com ". We are unable to respond to inquiries regarding settings.
[How to set up and cancel domain-specific reception]
・NTT Docomo
・au
・SoftBank - If you have entered your email address incorrectly, it is possible that the email address you registered is incorrect. If this is the case, please contact us.
- Mail server capacity exceededMail servers have a certain capacity, and if you do not delete emails periodically, your inbox may become full and you may not be able to receive new emails. If this is the case, please delete the emails on the server.
- Mobile email addresses (docomo/au/softbank carrier email addresses) and provider email addresses that have a spam filter set up may have a spam prevention function set up as standard, and emails sent from our shop may have been automatically sorted into the spam folder or trash, so please be sure to check this.
- Please send some of the items first.
- Regardless of whether the items are in stock or made to order, they will be shipped once all items are available. We cannot accommodate partial deliveries within a single order. If there are items you need urgently, please place separate orders.
- What is the qualified invoice issuer number?
- The qualified invoice issuer number is "T6120102026371."
https://www.invoice-kohyo.nta.go.jp/regno-search/detail?selRegNo=6120102026371
It is also stated on the invoice and receipt that are sent with the purchase of the product.
- Can you issue a receipt?
- You can download the receipt by accessing your order page from the URL in the shipping completion email. (You can also enter the recipient's name and notes.)
By entering your order code and name, you can log in and track shipping and delivery status, and download receipts.
[If you cannot log in to your order page]
・Please enter all letters and numbers of your order number "P*****" (you cannot log in with only numbers)
・Please enter the email address you used when purchasing or when making a payment with 〇〇Pay (Apple Pay/Amazon Pay, etc.).
- You will not be able to log in if your order is more than 6 months old from the shipping date.
*Please contact us for other cases.
- I would like to return an item.
- We cannot accept returns due to customer reasons such as incorrect size or color. If the product is damaged when it arrives, please contact us within one week. We will arrange for a replacement. If more than one week has passed, we cannot respond, so please check the ordered product immediately after it arrives.
others
- Can I sell products that are not listed on the online store?
- For product introduction purposes, photos on the product page and Instagram may show products other than the ones we carry. Please note that we cannot sell products other than those listed on the online store.
- About wholesale
- We offer discounts to construction-related companies that meet certain conditions. We will send you detailed information, so please contact us via chat using the button below.
*Please go to "About dealer and wholesale sales" from "Other/Frequently Asked Questions & Answers."
Please also refer to the following page.